Failed ID check
If the person collecting an order cannot show valid photo ID proving they are 21 or older, we will not release the order. It is cancelled and refunded in full to the original payment method. No argument, no fee.
Sold out before we prepare your order
If a bottle sells in the shop before your order is prepared, we refund that item in full and tell you by email.
A different vintage or format
If the bottle we hold differs materially from what you ordered, we ask you first. If you decline, we refund the item in full.
Cancelling your own order
You can cancel for a full refund any time before you pick up. Call (303) 443-6761 or reply to your order email.
Uncollected orders
We hold paid orders for 6 months. After that, the wine goes back on the shelf and your payment becomes store credit on your online account.
Refund timing
Refunds go back to the original payment method. How quickly it shows depends on your bank.
After pickup
You can return unopened bottles for a refund within 30 days of pickup. Bring the bottles and your order confirmation to the shop at 2690 Broadway, Boulder.
Special orders
Special orders are not refundable.